Travelers' shopping habits and motivations are changing, and the retail offer must change with them. To ensure airport retail remains relevant, airports and retailers must cooperate more effectively in a number of areas, including capital expenditure, business model, retail range and sustainability. Short-term fixes cannot create the experience that travelers expect and demand; for durable, positive results, the traditional travel retail model needs to be rethought.

• New contractual models for airports and retail concessionaires
• New, more efficient methods of retail planning and capital expenditure
• How to guarantee the right mix of specialty retail