What if the next airport concierge weren't a person but agentic-capable AI? This session explores how conversational AI and micro-engagement platforms like Hello Lamp Post (HLP) are redefining how employees and passengers interact with their surroundings. By turning everyday infrastructure into an interactive information network, airports and airlines can deliver 24/7 real-time assistance, close communication gaps and generate new insight into behavior trending, predictability and enhanced revenue opportunities. Through the lens of CVG’s live HLP concierge, attendees will see how digital engagement can enhance accessibility, reduce friction and reimagine relationships for the AI era.

• How conversational AI enhances real-time passenger engagement and reduces information friction.
• Lessons from implementing AI-powered digital assistants across airport environments.
• How interactive infrastructure generates new customer insights and data-driven decision-making.
• Frameworks for scaling 24/7 digital concierge services without expanding headcount.
• How airports can transform passive spaces into intelligent, inclusive communication channels.