This presentation takes a bold approach, challenging conventional wisdom about what it means to innovate in complex, established industries like aviation. Through an engaging dialog, an insider with 12+ years of airport experience and an aviation newcomer bringing fresh perspectives will reveal the hard lessons they've learned about driving real change in an environment where risk often is not an option. Expect candid discussions on navigating resistance, avoiding superficial innovation and creating the conditions for lasting transformation.

• How to set up, structure and focus your innovation strategy
• Strategies for fostering an innovation environment by focusing on the underlying processes
• Concrete tips for your innovation toolkit and some pitfalls to avoid when creating it
• An (almost) outsider viewpoint on innovation at airports