Unlocking the secrets to an enjoyable airport journey
08 Apr 2025
N104
Customer service, passenger and workforce experience
This presentation looks into the strategies that make an airport a truly enjoyable place for passengers. By examining Aena's award-winning airports, this session will provide actionable insights to transform the airport from a transit space into a destination passengers look forward to.
- The key elements that make an airport enjoyable
- Concrete steps to enhance relaxation, comfort and overall passenger enjoyment
- Ways to leverage passenger feedback to deliver a consistently enjoyable experience
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