The evolution to the conversational travel companion
10 Apr 2025
N104
Customer service, passenger and workforce experience
Since its inception in December 2022, our chatbot has transformed the passenger experience on Aena's network. Integrating key flight data, FAQs and points of interest, Oli assists passengers in their daily travels, making their lives easier and becoming the perfect travel companion. Oli's evolution has arrived with the inclusion of GPT. The chatbot has become the engine for physical virtual assistants in airports and now we are pushing to improve the phygital experience. Our ambition is to take the traveler's conversation to the next level, helping the conversation between airport community bots and the customers.
- The evolution of chatbots beyond text-only interactions
- There is no conversation without a purpose
- Open conversation in the airport community
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