The evolution of passenger-facing service robots at Munich Airport
10 Apr 2025
N104
Customer service, passenger and workforce experience
At Munich Airport's T2, we have been testing five different service robots over the last six years. From passenger information to guiding, cleaning or selling snacks and drinks, our fleet engaged in a wide spectrum of tasks, always keeping our passengers entertained. Some robots came to stay, while others had to disappear again. I will take you on a journey through our different projects and give you insights into our challenges and key lessons learned.
- First-hand experience of trialing a fully autonomous service robot
- Main challenges on our way to full autonomy
- Key learnings about our passengers' interaction with different service robots
- Moving forward from one robotics PoC to the next
- Simultaneously managing a whole fleet of service robots for different purposes
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