The end of the stop-and-go process
08 Apr 2025
N104
Customer service, passenger and workforce experience
The process for passengers from arrival at the airport until boarding the aircraft is characterized by several stops and interruptions. Based on this status quo and related pain points, there are interesting innovations that could enhance the current stop-and-go process for passengers and thus lead to a more convenient passenger experience. The use of biometrics in different steps of the process, optimization of the baggage journey and personalization are some examples that will be reflected.
- What are the current pain points in the stop-and-go process for passengers at the airport?
- How does Munich Airport enable smoother hand luggage screening by using state-of-the-art CT scanners?
- Which data protection concerns should be taken into account when implementing those new technologies?
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