Heathrow, with more security lanes than all other UK airports combined, faces unique challenges as the country’s biggest and only hub airport. This presentation will explore designing optimal security operations to meet capacity and regulatory objectives at end-state, while striving for an extraordinary airport experience throughout the program delivery. Learn about strategic and modeling approaches for security demand and capacity planning. The presentation will delve into the challenges of meeting the UK security mandate, optimizing construction sequencing and managing capacity transitions during Heathrow’s busiest period ever.

• Designing the right capacity to meet future aspirations, balancing the compliance, capacity and service objectives
• Efficiently deliver infrastructure within a limited footprint in a live operational environment
• How to alleviate capacity constraints by balancing speed, cost, service levels and resilience
• Overcoming uncertainty and maintaining a forward-looking approach during a multi-year program