Schiphol Airport diversity, equity and inclusion initiatives simulation
08 Apr 2025
N104
Customer service, passenger and workforce experience
With awareness of neurodiversity in our communities increasing, airports have a responsibility to respond by understanding and developing a more sophisticated approach to implementing nuanced diversity, equity and inclusion (DEI), nature’s benefits simulation and cultural interpretation touchpoint initiatives throughout the passenger journey, effectively improving the user experience at airports for everyone. In a world first, Schiphol Airport has used the Architectus airport user experience system (A-UX) to develop a fully interactive, multiplayer desktop and virtual reality system to simulate a suite of initiatives that allows the airport to test their potential integration into new and refurbished facilities.
- The range of DEI, nature’s benefits and cultural interpretation initiatives we have explored using the Schiphol Airport A-UX simulation
- DEI touchpoint initiative VR testing and preliminary outcomes
- The simulation development process and the software we used to generate the interactive airport models for standalone VR headset use
- How interactive simulation may help people with disabilities and travel anxiety manage their anxiety
- The possible future of AI coordinated touchpoint experiences for a positive passenger journey experience for all
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