Relieving the lifting load for aircraft handlers
09 Apr 2025
TBC
Customer service, passenger and workforce experience
Schiphol was looking into various lifting aids. Due to laws related to working conditions, Schiphol had to invest in better working conditions for everyone on the airport – as soon as possible. We had to improve working conditions while pilots and testing were still going on. Various items were procured, installed and modified on the spot. Within a really short timeframe, we had to break through the long processes of project management at a large airport, install untested lifting aids and develop, engineer and install them on the spot, collaborating with various stakeholders and trusted partners.
- The importance of taking accountability for all personnel, also from other companies
- Managing expectations with stakeholders
- How to get things done at a large airport
- Creating tailor-made solutions with standard products
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