Product design and management on the Heathrow security program
09 Apr 2025
N102
Aviation security, technology, process and people
Developing the next-gen security product, aiming to enhance threat detection and operational efficiency through over £1bn investment in technology and transformational change. This will be Europe’s largest security program, delivering over 100 lanes used by 82 million passengers and colleagues annually. The program must meet tight regulatory deadlines while maintaining full capacity and high customer satisfaction. We implemented a comprehensive trial and pilot approach, controlling product development and change, and generating rich data to optimize designs and enable detailed simulations for accurate demand and capacity forecasting, minimizing operational disruption.
- The approach to trialling new technology and processes, and the benefits of doing this prior to procurement
- How product requirements and the product development and regulatory roadmaps are essential to running an effective procurement process
- How a 'pilot' installation can significantly progress learning prior to full product deployment, generating rich data and honing requirements
- How change driven by learning from the 'pilot' installation and early deployments is controlled and managed while meeting deployment timescales
- How data from the 'pilot' is used to build simulations that enable planning that balances demand and capacity through transition
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