Preparing for the innovative future of airport security by changing the culture
08 Apr 2025
N102
Aviation security, technology, process and people
In an airport environment where the future continuously calls for innovation, the key enabler for successful transformation is a company culture where constructive behavior is valued. In 2021, Isavia, the operator of Keflavik International Airport in Iceland, started a journey of improving employee culture through cascading leadership. This talk will give an insight into how employee culture can negatively affect the process of change, and how an investment in transforming a defensive employee culture into a constructive one had a significant impact on employee satisfaction and consequently the process of change.
- How company culture affects implementation of innovative changes
- Method of changing culture within the company
- Results of cultural journey on employee satisfaction link with customer satisfaction
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