Passenger experience in a small Caribbean/Atlantic airport
09 Apr 2025
TBC
Customer service, passenger and workforce experience
As a small airport in the Caribbean/North Atlantic, we face unique challenges and opportunities as we navigate the airport business on a small developing island. The presentation will highlight Bermuda's unique perspective and our achievements to date regarding the passenger experience. This will include how we are able to provide high-quality service despite capacity constraints and staffing limitations, and the number of ACI awards we have received.
- Importance of capacity assessment and management to ensure positive passenger experiences
- Stakeholder engagement to ensure that the vision is aligned with all stakeholders
- How small airports need to adopt technologies that improve passenger facilitation
- How important it is to create a positive passenger experience with a sense of place and occasion
- Unique operation in Bermuda with dual terminal operations in a single terminal. US pre-clearance and international services
){kind=logo}
)
)
)
)
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
)
)
)
){kind=logo}
)
){kind=logo}
){kind=logo}
)
)
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
)
){kind=logo}
