Panel discussion: Shaping the future of passenger experience through elevated hospitality
09 Apr 2025
N105
Commercial development – retail, F&B, concessions and experience
How is the future of airport hospitality evolving to meet diverse passenger needs? Discover how high-end terminal and lounge designs are transforming travel by creating personalized, immersive experiences. Through insightful case studies, this panel will highlight how thoughtful design fosters a tailored sense of place, elevates passenger experiences and prioritizes wellness and quality by blending modern luxury with local culture and innovative offerings. Learn how renowned airports, lounge providers and designers are collaborating to redefine comfort, luxury and the travel journey, while setting new benchmarks in design, sustainability and passenger well-being – shaping the next generation of world-class terminals and lounges.
How collaboration between airports, lounge providers and designers is elevating hospitality standards, fostering innovation and transforming airport hospitality
How integrating local culture into design reflects an authentic sense of place, bringing deeper connections to the travel
How inclusive terminal and lounge designs address diverse passenger needs, enhancing comfort, enjoyment and wellness throughout the journey
Future design trends that prioritize passenger well-being and sustainability, setting benchmarks for terminal environments aligning with evolving passenger demands
Insight into cross-organizational consensus and strategic planning for an elevated customer experience from curb to gate
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