This panel will emphasize stakeholder collaboration in airports, highlighting how alignment between regulators and operators improves passenger experiences and service standards. Panelists will discuss airport quality of service (QoS) frameworks, showcasing how they ensure consistent service and streamline operations. Examples will demonstrate effective collaboration in managing diverse stakeholder interests. By fostering clear communication and joint decision-making, these partnerships address challenges, align regulatory goals with operational needs and drive innovative solutions. The result is enhanced efficiency, improved customer satisfaction and sustainable growth in the aviation industry, benefiting both passengers and stakeholders.

• Key lessons learned from the collaboration of regulators and airport operators
• Measuring airport levels of service
• Establishing trust through data