This panel will explore non-technology-driven innovation—creative approaches that transform operations, improve passenger experiences, and drive resilience in an evolving industry. From enhancing customer service and streamlining processes to fostering stronger partnerships and empowering teams, our panelists will share real-world examples of how airports and airlines are leading meaningful change without relying solely on tech. We’ll dive into topics like operational excellence, sustainability initiatives, redefined business models, and community engagement, showcasing the power of human-centered solutions.