Panel discussion: Influence of smooth facility management on customer satisfaction and passenger experience
10 Apr 2025
N105
Facilities management and safety
Efficient and well-structured facility management is a key driver of passenger satisfaction and overall airport experience. From cleanliness and wayfinding to maintenance and accessibility, seamless operations ensure a hassle-free journey for travelers. This panel discussion will explore best practices and innovative strategies airports can implement to optimize facility management, reduce operational disruptions, and enhance passenger comfort. Experts will share insights on the role of predictive maintenance, digital transformation, and sustainable solutions in shaping the future of terminal operations.
- The link between facility management and passenger experience – Understanding how a well-managed terminal enhances customer satisfaction
- Proactive maintenance for operational excellence – The importance of predictive and preventive maintenance in ensuring smooth airport operations
- Leveraging new technologies – Exploring digital solutions and automation to improve efficiency in facility management
- Process optimization for greater efficiency – How streamlined workflows can reduce wait times and enhance overall passenger comfort
- Sustainability in facility management – How eco-friendly initiatives can lower operational costs and improve an airport’s environmental footprint
Chairperson
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