Panel discussion: Inclusive retail – expanding revenues through accessible shopping experiences
08 Apr 2025
N105
Commercial development – retail, F&B, concessions and experience
This panel will explore how making airport retail more accessible and barrier-free can unlock new revenue opportunities while enhancing the shopping experience for passengers with disabilities. Learn how airports design their commercial spaces (retail, dining and lounges) to cater to a wide range of accessibility needs, from physical disabilities to cognitive and sensory impairments. Panelists will discuss how creating ergonomic retail environments, offering accessible wayfinding solutions for all and implementing universal design principles in retail, lounge and gate areas positively impact non-aeronautical revenues.
- How inclusivity measures can also be profitable, maximizing enjoyment and encouraging spend
- The importance of considering those with physical, sensory and cognitive access requirements within retail spaces
- Hints and tips and ‘quick wins’: take home actions that you can implement now
- How to become a more inclusive employer by designing for staff members within retail areas, too
Chairperson
Speakers
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