March 17, 18 & 19, 2026
ExCeL London, UK

PTX25C - Passenger Terminal CONFERENCE

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Panel discussion: AI's impact on the airport workforce

08 Apr 2025
N106
Technovation
This panel will explore the transformative effects of artificial intelligence on the airport workforce, focusing on challenges and opportunities. Topics will include AI-driven automation of core processes, passenger experience and predictive maintenance, which promise to enhance efficiency and safety. The discussion will also address potential workforce displacement and strategies for upskilling employees to work alongside advanced technologies. Attendees will gain insights into how AI can augment human roles, improve passenger experiences and streamline airport operations, ensuring a more resilient and adaptive workforce for the future.
  • Airport, airline and government applications for AI-driven automation to enhance efficiency, experience and security
  • Ways airports leverage AI for predictive maintenance to improve operational efficiency
  • Strategies for upskilling employees to work alongside advanced AI technologies
  • Insights into how AI can augment human roles and improve passenger experiences
  • Current applications of AI in airports around the world and possible uses in the future
Chairperson
Chris Runde, vice president of aviation - Introba
Speakers
Maurice Jenkins, chief innovation officer - Miami International Airport
Kristen Berndt, director of baggage strategy and innovation - United Airlines
Kellen Schroeter, CEO - Pattern

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German Pavilion Partner

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