March 17, 18 & 19, 2026
ExCeL London, UK

PTX25C - Passenger Terminal CONFERENCE

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Panel discussion: AI/ML experience in airport operations, accelerating toward total airport management

08 Apr 2025
N111
Management and operations – increasing capacity and efficiency, airside
Discussing what comes next: the outlook on 2nd and 3rd generation AI/ML tools and integrated Total Airport Management (TAM) platforms. Panelists will begin by introducing their previous airports' use cases of AL/ML projects for airport operations, share lessons learned, and the issues that airports today need to consider when assessing system requirements, implementation, and deploying artificial intelligence effectively and responsibly. The panel will discuss the journey ahead to support TAM, future developments and desired outcomes.
  • The progress about operational AI/ML technology use at airports around the world
  • Not all airport systems need to be AI/ML driven at once
Chairperson
Etienne van Zuijlen, managing director - e10CDM
Speakers
Albert van Veen, vice president, innovation and chief information officer - Vancouver Airport Authority
Cédric Laurier, chief technical officer - Gatwick Airport
Dave LaPorte, chief operating officer - Denver International Airport
Patrick Muller, COO - Matarat
Bob Kwik, worldwide head of airports - Amazon Web Services

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