Two key aspects must be considered in airport management: the importance of investigation and systemic observation. In aviation, 'systemically' refers to understanding the interrelationships and dependencies among all stakeholders in the passenger journey. True efficiency cannot be achieved through isolated solutions, which lead only to congestion and poor decision making. By leveraging advanced technology and adopting a holistic perspective, dwell time, or the renowned golden hour, can be managed to streamline processes, maximize commercial revenues and enhance customer satisfaction, ultimately driving business success in the airport sector.

• Optimization of operational processes: dwell time directly impacts operational efficiency by identifying bottlenecks and adjusting passenger flow management strategies
• Maximizing commercial revenues: increased passenger dwell time leads to higher spending in commercial concessions, significantly boosting non-aeronautical revenues
• Technological innovation and data analytics: the use of advanced tools and analytics to measure dwell time provides real-time insights
• Enhancing the passenger experience: reducing friction points like security control optimizes dwell time and enhances overall passenger satisfaction
• Strategies to improve critical touchpoints: using technology to streamline processes in key areas, such as security, reduces wait times