March 17, 18 & 19, 2026
ExCeL London, UK

PTX25C - Passenger Terminal CONFERENCE

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Level up your feedback: gamified surveys for soaring customer satisfaction

08 Apr 2025
N104
Customer service, passenger and workforce experience
Explore an innovative gamified survey platform that can transform the way airports, airlines and mutual parties gather guest feedback. We'll delve into the power of gamification to increase survey participation, engagement, rich data and value-added insights. Hear real-world examples and best practices to implement a successful gamified survey program.
  • Boost participation rates: discover how gamification elements like points, badges and leaderboards can incentivize passengers to complete surveys
  • Enhance engagement: explore interactive survey formats that go beyond traditional questionnaires and help build site-specific detailed personas
  • Actionable insights: learn how to leverage data from gamified surveys to identify key areas for improvement and make informed decisions
  • Improved customer satisfaction: see how a gamified survey approach can foster positive passenger interactions and higher customer satisfaction
  • Measurable ROI: understand how increased survey response rates and valuable data insights can translate into measurable improvements
Speakers
Brian Cobb, chief innovation officer - Cincinnati/Northern Kentucky International Airport

2025 Partners

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German Pavilion Partner

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Interested in becoming a sponsor?

 

Become a Sponsor and unlock unique commercial opportunities. With a diverse audience of industry professionals, thought leaders, and innovators, this is the perfect platform to position your brand and gain unparalleled visibility, credibility, and access to a targeted network of decision-makers. We offer a variety of sponsorship packages to suit your needs, from exclusive title sponsorships to customisable options. Each package is designed to maximise your exposure and impact before, during, and after the event.

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