Inclusive aviation: an EU-project to bridge skills gaps
09 Apr 2025
TBC
Customer service, passenger and workforce experience
The presentation will outline the trends in education and training, focusing on knowledge, competences and skills relevant to aviation staff involved in planning and delivering service to passengers with a variety of assistance needs (PWDs, PRMs, etc) and the gaps that still exist. The presentation will also share the deliverables of the EU-funded INCLAVI (inclusive aviation) project as an example of a collaborative solution between the aviation industry and academia to bridge such gaps in awareness and competencies of staff, resulting in a more impactful, cost-efficient and humane service delivery.
- Fast-paced changes in education industry and in aviation
- Optimal formats for education and training of current and future aviation professionals
- Accessibility as a subject to learn and a skill to practice
- EU funding as a strategic tool to drive changes forward toward a more inclusive and accessible aviation
- INCLAVI curriculum, results from piloting across various occupational groups in aviation
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