Understanding how passengers move through the airport, and how those patterns vary by flight, is key to making the best operational and customer service decisions. But most airports are not equipped to do this. Manchester Airport Group has developed a comprehensive IoT strategy to improve its understanding of customers’ movements and needs – from curb to flight, right across each of its three UK airports. The speakers will present how MAG harnesses anonymous movement data from passenger-related processes and its private wifi network, to reduce congestion, cut waiting times, grow retail and improve operational performance.

• Lessons learned with lidar technology – and how its accuracy and flexibility are revolutionizing queue measurement
• The value of a sensor-agnostic approach that combines data from lidar, other sensors, wifi and the AODB to characterize pax flow
• How insights into the passenger journey, tracked by flight, can help influence behavior, build accurate plans and improve operational efficiency
• How to best leverage anonymous tracking data from private wifi networks
• Set your ambitions early: Think big, yet be clear on the steps to get there