From metrics to moments: five steps to a unique PX
09 Apr 2025
TBC
Customer service, passenger and workforce experience
This session unveils a five-step framework for enhancing passenger experience across an airport network. Gain insights into personalized service delivery, data-driven decision-making and innovative and practical approaches to meet and exceed passenger expectations.
- Strategies for managing the passenger experience across a complex airport network
- How Aena delivers a seamless and consistent experience in diverse airport environments
- The impact of integrating passenger feedback and operational data to improve the airport experience
- The role of the airport community in enhancing passenger satisfaction
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