March 17, 18 & 19, 2026
ExCeL London, UK

PTX25C - Passenger Terminal CONFERENCE

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Driving economic growth through enhanced passenger access

10 Apr 2025
N111
Accessibility and assisted travel
As airports compete to elevate passenger experience while optimizing operational efficiency, enhanced wayfinding solutions present a significant opportunity for economic growth. This proposal explores how Louisville Muhammad Ali International Airport (SDF) has harnessed GoodMaps’ innovative indoor wayfinding platform to achieve these goals. Initially developed with the American Printing House for the Blind (APH), GoodMaps’ technology enables accessible, high-precision navigation for all travelers, especially those who are blind or have low vision, are non-English speakers or are unfamiliar with the airport.
  • Understand the impact of accessible services on airport revenue streams
  • Analyze the cost-saving potential of supplementing traditional passenger assistance
  • Evaluate the economic benefits of improved passenger independence and satisfaction
Speakers
Megan Atkins Thoben, vice president of operations and customer engagement - Louisville Regional Airport Authority
Neil Barnfather, chief commercial officer - GoodMaps

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