Creating the new standard for airside operations
08 Apr 2025
N111
Management and operations – increasing capacity and efficiency, airside
Airports are at a crossroads and must reinvent themselves to operate sustainably, creating a healthy working environment, maintaining standards of service and readying airport infrastructure for the future. In this presentation, you will learn how a major European hub deals with a legacy on assets, working conditions and a lack of space while quality standards are increasing as well as traffic demand. The presentation focuses on the bold solutions needed to make changes stick, such as new operational procedures to reduce the exposure of airside workers to aircraft emissions, and how the role of the airport changes in this context.
- The current operational developments at Amsterdam Airport Schiphol’s airside including safety KPIs and on-time performance
- The impact of new societal and customer requirements on airside, including the national labor authority and aircraft upscaling
- How Schiphol established new ways of cooperation with all stakeholders and shifted its focus from efficiency to quality
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