March 17, 18 & 19, 2026
ExCeL London, UK

PTX25C - Passenger Terminal CONFERENCE

Loading

Conversation: Building experiences, driving transformation – a T4 state of mind

09 Apr 2025
TBC
Customer service, passenger and workforce experience
The CEO and president of JFKIAT, Roel Huinink, and Sevda Fevzi, the president and CEO of Sevly, will explore the transformational journey of JFK Terminal 4, marked by major infrastructure upgrades and operational enhancements. This conversation will delve into managing terminal growth, the evolving 'soul' of the building, and the impact of the transformation across key pillars: employee, airline, passenger and commercial experiences. Key insights will focus on aligning these pillars to enhance the customer experience, the role of leadership in driving cultural change, and how this transformation is reshaping not only the terminal’s physical space but also the human experiences that bring it to life.
  • Managing an iconic terminal transformation effectively and sustainably
  • Aligning CX and EX vision in a large terminal redevelopment
  • Driving operational efficiency with enhanced passenger experiences
  • Engaging and supporting our community during a terminal transformation
  • Maintaining service quality amid terminal growth
Speakers
Roel Huinink, chief executive officer - JFK International Air Terminal
Sevda Fevzi, president and CEO - Sevly Inc.

2025 Partners

Media Partner


 

Media Partner


 

Media Partner


 

Media Partner


 

Media Partner


 

Media Partner


 

German Pavilion Partner

  • IFW logo

 

2025 Sponsors

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Sponsor


 

Interested in becoming a sponsor?

 

Become a Sponsor and unlock unique commercial opportunities. With a diverse audience of industry professionals, thought leaders, and innovators, this is the perfect platform to position your brand and gain unparalleled visibility, credibility, and access to a targeted network of decision-makers. We offer a variety of sponsorship packages to suit your needs, from exclusive title sponsorships to customisable options. Each package is designed to maximise your exposure and impact before, during, and after the event.

Become a sponsor