A technology-forward improvement program at airports provides a framework to transform the design of airport technology infrastructure, strengthen cyber defense, augment the guest experience and help airports embrace emerging technologies. It brings business problems into the foreground but also attempts to change the narrative: to challenge the way the industry approaches technology implementations. SFO’s Technology Improvement Program seeks to ignite technology innovation by establishing technology as a valued strategic partner while pursuing airport asset optimization. While fostering new ways to engage the industry, SFO aims to create collaboration opportunities novel to aviation, and inspire others to embark on similar journeys.

• Igniting technology innovation to address business and operational challenges
• Establishing technology as a valued strategic partner in pursuing airport asset optimization
• A new approach to fostering industry engagement
• Digitally enabled seamless guest experience throughout their journey