Airport management customer experience
08 Apr 2025
N104
Customer service, passenger and workforce experience
The presenter will share his knowledge and opinions on the contributions made by AIBD Airport of Senegal, which opened in 2017, to the Senegalese economy and promotion, and the improvements that have been made in passenger experience with the ACI ASQ program over the past eight years.
- Western African airport experience and developments
- Customer experience with an African view
- The position and importance of the African aviation market
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