A holistic approach to automatization in a busy hub terminal
08 Apr 2025
N106
Technovation
In times of critical staff shortage and a significant increase in operating costs, airports worldwide turn to automatization as a remedy. Although solutions are readily available in the market, the implementation of advanced technologies, such as robotics, biometrics, autonomous vehicles and self-service touchpoints, in a heavily regulated live operational environment poses major challenges to airport and terminal operators alike. This presentation provides insights into how the Terminal 2 company at Munich Airport copes with these challenges and which solutions have proved successful in transforming a busy terminal handling 30 million passengers per annum into a premium hub.
- How to set the stage for automatization in terminal infrastructure
- Where to apply automated or self-service solutions and where to rely on human interaction to enhance the customer experience
- How to measure the success of automatization
- What is coming up next?
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