2024 Olympics and Paralympics in Paris airports: wide open
08 Apr 2025
N104
Customer service, passenger and workforce experience
The presentation will cover following aspects: measuring the challenge of welcoming such a global event; a long-run preparation and test phase for infrastructure and operations; a multidimensional human, organizational and technical airport mobilization; capitalizing on an exceptional moment; and lessons and heritage for hospitality, especially toward people with disabilities.
- Challenges of an airport when it comes to welcoming a global sports event
- Specific processes regarding hospitality: people with disabilities, VIP, baggage – especially oversized
- Management of an exceptional project for an airport group
- Operation coordination, performance and robustness in the context of an exceptional event
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