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airport.ai
- | Passenger handling
- | Passenger guidance systems
- | Airport management
- | Communications
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Airports are among the most complex customer environments in travel, with millions of passengers depending on timely, accurate information at every step of their journey. Today’s travellers expect instant, personalised support, from flight status and gate changes to wayfinding, services, and answers to common questions. Traditional customer service channels struggle to meet these expectations at scale.
Airport AI, part of 15below, is an artificial intelligence platform specifically built for airport operations and passenger support. It uses real-time data and automation to deliver consistent, accurate information across multiple channels including web, messaging apps and digital kiosks, all helping passengers find what they need quickly and without delay. Airports using this technology automate a large share of routine queries while still enabling human support when needed, reducing operational costs and improving service quality. By integrating data sources and learning from interactions, Airport AI continually improves, supporting smarter operations and better passenger experiences.
Address
Lyndean house43-46 Queens Road
Brighton
East Sussex
BN1 3XB
United Kingdom
