ViaDirect Develops a Mobile Accessibility Solution for PRM Guidance
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ViaDirect, a leader in digital wayfinding and passenger guidance solutions, has developed a mobile accessibility solution designed to support people with reduced mobility (PRM) and visually impaired users in complex public environments. Built on ViaDirect’s expertise in indoor mapping and real-time navigation, this solution enables more autonomous, inclusive, and stress-free journeys across large venues such as airports, shopping centers, and transport hubs.
The solution leverages ViaDirect’s existing wayfinding infrastructure and digital maps, integrating advanced accessibility functionalities to ensure seamless guidance adapted to individual needs.
Why Accessible Digital Guidance Is Essential in Public Spaces
According to the United Nations Disability and Development Report 2024, 63% of people with disabilities across 40 countries own a mobile phone. This widespread adoption highlights the opportunity to use mobile technology as a powerful tool to improve accessibility in public spaces.
In parallel, IATA estimates that between 20% and 30% of the population requires some form of special assistance when navigating large public environments. For PRM users, moving through an airport or other complex venue can be challenging, whether locating elevators, accessible restrooms, or finding the most suitable route between key areas. Digital, real-time guidance is therefore becoming an essential component of modern passenger experience strategies.
ViaDirect Access+: Designed for Autonomous and Inclusive Navigation
ViaDirect Access+ is a highly customizable mobile solution designed to adapt to the specific accessibility requirements of each venue and user profile. Available on both Android and iOS, it provides intuitive navigation through:
- Interactive digital maps, allowing users to search for destinations and identify accessible points of interest such as elevators, ramps, seating areas, and services.
- Step-by-step indoor navigation, optimized for PRM and visually impaired users.
- Audio instructions and haptic feedback, enabling hands-free and eyes-free guidance.
- Simplified navigation modes, offering a more basic, stress-free experience based on sound and vibration cues.
The solution is built in line with accessibility best practices and WCAG principles, and integrates seamlessly with existing ViaDirect indoor maps, allowing for fast deployment without operational disruption.
Reducing Operational Pressure While Empowering Users
One of the key advantages of ViaDirect Access+ is its ability to reduce reliance on manual assistance. As demand for PRM support continues to grow, airports and large venues face increasing pressure on staff resources and longer wait times.
By providing reliable digital guidance directly on passengers’ smartphones, ViaDirect Access+ empowers users to navigate independently, improving operational efficiency while delivering a more dignified and autonomous experience for PRM visitors.
A Scalable Vision for Inclusive Travel
ViaDirect Access+ reflects ViaDirect’s long-term commitment to accessibility and inclusive design. More than a standalone product, it is a scalable solution that helps operators meet regulatory requirements, enhance accessibility strategies, and improve the overall passenger experience for all users.
The solution has been developed in collaboration with specialized accessibility technology partners such as Ezymob, whose expertise supports specific accessibility functionalities within the application.
