"Using Infotap's engaging survey tool, we've transformed consumer insights into an interactive experience for our customers," said Brian Cobb, Chief Innovation Officer at CVG. "This gamified approach delivers high-quality data, faster response times, and improved completion rates compared to traditional surveys. In real-time, we're gaining valuable insights into traveler profiles and their experiences as they navigate our airport and explore the amenities we offer. This empowers us to make data-driven decisions and shape a future of personalized services for our travelers.” 

“Our mission at Infotap is not only to improve customer experience but to elevate it to new heights by efficiently gathering consumer data,” said Joseph Wendt, President, Wendal Inc. “CVG has given us a platform to prove that gamified surveys improve data quality and completion rates. We look forward to our continued partnership in collecting passenger satisfaction data with them into the future.”  

Customer feedback is critical to any industry. In aviation, every passenger travels differently and has diverse needs and preferences. Having data at your fingertips helps build programs that cater to various personas. Implementing services that passengers want elevates customer satisfaction and ultimately drives more revenue. This can be said across various industries. To learn more about the interactive survey experience offered by Infotap, visit infotap.com.