Hello Lamp Post has announced a partnership with Cincinnati/Northern Kentucky International Airport (CVG) to deploy Hello Airport, an always-available digital team member supporting passengers and extending the reach of their customer service team.

Through the partnership, Hello Airports acts as a digital team member that goes beyond answers - executing tasks, automating workflows and extending staff’s reach around the clock.

Since launch, the assistant has helped CVG save 375+ days of staff time, support 21,000+ passengers annually, and achieve a 405% return on investment.

“Hello Airport, is a valuable part of how we support passengers. It helps us respond more efficiently, remain accessible, and gain deeper insights into what matters to our travellers. It’s helped us evolve how we deliver effective customer service.” – Brian Cobb, Chief Innovation Officer

“Partnering with CVG shows how digital team members can meaningfully extend airport teams,” said Tiernan Mines, CEO and Co-founder of Hello Lamp Post. “Together we’re making passenger support more responsive, accessible and scalable.”

Head over to Stand D262 to speak with us and CVG Airport throughout the event.