03 Mar 2026
Avius and ATL airport launch real-time passenger feedback ecosystem across all airport touchpoints
We’re proud to share our latest testimonial with Hartsfield-Jackson Atlanta International Airport (ATL) - one of the busiest airports in the world, featuring Charles Pettis, Director of Customer Experience.
For over 7 years, Avius has partnered with ATL to capture passenger feedback across the entire journey, from security and restrooms to concessions, transport links, and staff touchpoints.
As Charles shares, feedback isn’t just about what goes wrong - it’s also about celebrating what’s going right and continuously improving the passenger experience.
Both positive and negative feedback are equally important in understanding the full journey and driving meaningful improvement.
By combining smiley buttons, QR codes, and tablet surveys, the ATL team gathers real-time insight to:
1. Understand service levels at each touchpoint
2. Identify areas for operational improvement
3. Recognise outstanding staff through the ATL Wow programme
4. Share clear, data-led insight with stakeholders and partners
